Caption: Ambassador Petronila Garcia and embassy staff who attended the workshop on Dealing with Difficult Behavior delivered by Jocelyne Durand from the Centre for Continuing Education of the University of Ottawa

The Philippine Embassy in Ottawa contracted the services of the Centre for Continuing Education of the University of Ottawa in delivering the latest installment of its Personnel Continuing Education Program (PCEP) through a workshop on "Dealing with Difficult Behaviors." Certified Executive Coach Jocelyne Durand facilitated the workshop participated in by Embassy personnel led by Ambassador Petronila P. Garcia.

Participants were introduced to patterns of difficult behaviors, their underlying causes, and Japanese Psychology techniques through the Morita and Naikan approaches. The new tools are expected to enhance the personnel's ability to deliver improved services to consular clients.